What is Quick Assist?

Quick Assist is a powerful, built-in app included with Windows 10 and 11 that allows us to provide secure remote support without requiring additional software. With Quick Assist, we can connect to your device to troubleshoot and resolve issues, offering you the convenience of remote assistance from the comfort of your home or office.

Key Features of Quick Assist:
Built-in Convenience: No downloads or installations are required—Quick Assist is ready to use on your Windows device.
Security and Control: You retain full control of your device during the session. If administrator access is needed, you’ll see a pop-up asking for approval, and you must click "Allow" to proceed. Any tasks requiring admin permissions will display a black screen on our end until approved, ensuring your safety and control.
Cost Savings: Remote support sessions are billed in 30-minute increments, potentially saving you money compared to our onsite visits, which have a one-hour minimum charge. Managed Service clients enjoy even greater savings with 15-minute increment billing and priority support.
The benefit of remote support isn’t just its cost-effectiveness—it’s also about convenience. Whether you need help with a quick fix or a more detailed issue, Quick Assist allows us to get started immediately, helping you save time and money while ensuring your technology runs smoothly.