DarkHorse IT

Privacy Policy and Data Protection Statement

At DarkHorse IT, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines how we collect, use, and protect your data when you use our services or visit our website.

1. Information Collection

We want to be clear: we do not collect personal information about our customers unless it is voluntarily provided. We do not use cookies or other tracking technologies on our website, and we do not intentionally allow third-party services to collect data from our users.

The only information we collect is what you choose to provide us, such as:

  • Your name, email address, and phone number when you contact us via our website, email, or phone.
  • Information necessary for us to deliver our services, such as details about your IT issues or technology needs.

We may also record calls made to and from DarkHorse IT for quality assurance, training, and accountability purposes. This is to ensure that we are delivering on our promises and meeting the highest standards of service.

2. Use of Information

Any information you share with DarkHorse IT will be used solely for the purposes of providing and improving our services. Specifically:

  • To respond to your inquiries or requests for services.
  • To ensure that our services meet your expectations.
  • To provide technical support, troubleshooting, and communication about the status of your project or service requests.

We do not sell, trade, or rent your personal information to any third parties, and we never will. Your privacy and trust are critical to our business, and we uphold strict standards to protect your data.

3. Communication Opt-Outs

At DarkHorse IT, we respect your preferences regarding communication. If you provide your contact details to us, you may receive:

  • Service updates and appointment reminders via email or text.
  • Occasional updates about new services or IT tips, if you have opted into such communication.

If you do not wish to receive these communications, you can easily opt-out at any time by:

  • Replying “STOP” to any text communication.
  • Clicking the “unsubscribe” link at the bottom of any promotional email.

We promise not to spam you or send you unwanted marketing messages. Any communication we send is intended to be helpful and relevant to your needs.

4. Call Recordings

We may record phone calls for the purposes of quality assurance, training, and ensuring accountability. This helps us ensure that we can accurately fulfill the services we promise and maintain the high level of support that our customers expect.

Recordings will be kept confidential and used solely by authorized personnel within DarkHorse IT. We take care to secure these recordings and ensure they are only used for the purposes stated above.

5. Data Protection

DarkHorse IT takes data security very seriously. Any information you share with us is securely stored, and we implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously review our security practices to ensure we are safeguarding your information at all times.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct any inaccuracies in your personal information.
  • Request that we delete your personal information from our systems, subject to legal or contractual obligations.

If you wish to exercise any of these rights, please contact us directly at [insert email/contact information here].

7. Policy Changes

DarkHorse IT may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please do not hesitate to contact us at:

DarkHorse IT Home Page